Frequently Asked Questions (FAQ)


Due to COVID-19, our rules, regulations, and policies are subject to change, should we need to accommodate any health and safety concerns that arise during these unprecedented times. Please call (662) 810-4146 for more information.

Questions About Admissions & Financing

How do I enroll in rehab at Extra Mile?

We have a simple and easy admissions process. Call our admissions team to get started with your enrollment at (662) 810-4146, or click below to start your treatment application and a member of our team will contact you with the next steps.

Addiction Treatment Insurance

Will my insurance cover the cost of addiction treatment?

Depending on your insurance policy, you may have out-of-network substance abuse benefits available. The most common of these cover detox, residential inpatient, partial hospitalization, intensive outpatient, and outpatient. Depending on your policy’s out-of-pocket maximum and coinsurance, utilizing substance abuse benefits can make treatment more affordable. Contact an admissions coordinator for additional information or click below for a verification of your benefits.

What kind of payment options are available?

We work with several private insurance companies in the United States and accept out-of-network benefits. You may also utilize Employee Assistance Programs (EAP) or third-party healthcare loans to pay for treatment.

Addiction Treatment Payment Options

Questions About Our Facility

Is Extra Mile an accredited addiction treatment facility?

Yes. Extra Mile is associated with the Joint Commission, the NAADAC, and the Association for Addiction Professionals. We’re in the process of being accredited with the National Association of Addiction Treatment Providers (NAATP) as well.

What does it mean to be a “luxury” rehab center?

Luxury rehab centers typically offer more comfortable amenities, provide a wider range of services, are located in more secluded areas for added privacy, and have an onsite chef that prepares the food for all residents.

Why Are Extra Mile’s Rehab Centers Separated by Gender?

Our treatment models are separated by gender to best tailor care to our clients’ unique needs to help them get to the root of their addiction, and develop a support group that lasts a lifetime.

Questions About Addiction Rehab

What is addiction rehab?

Addiction rehab is a clinical and therapeutic approach that works to help individuals modify their thoughts, attitudes, and behaviors so they can live fulfilling lives free from addiction. Rehab centers use specialized therapies and modalities to help clients prepare for reentry into society by breaking their dependence on addictive substances, providing life skills training, and teaching them relapse prevention techniques.

Do I need addiction rehab?

If you are physically or emotionally dependent on an addictive substance such as drugs or alcohol, you may benefit greatly from enrolling in an addiction rehab program. Some other signs that you may need rehab include wanting to quit using drugs or alcohol but being unable, continuing to use even though you know it’s causing problems, losing control over your usage habits, or giving up other activities you enjoy to use drugs or alcohol.

How effective is addiction rehab?

According to the National Institute on Drug Abuse, rehab programs are very effective in managing addiction. Of course, individual treatment outcomes depend on client participation in treatment, the quality of treatment and related services, and the quality of interaction between the patient and his or her treatment providers.

Will rehab cure my addiction?

Addiction is defined as a chronic disease similar to diabetes or hypertension, so, unfortunately, there is no “cure.” We do not claim to cure addiction, but we can help you rid your life of harmful addictive habits and find freedom in lifelong sobriety. To achieve this, we provide important life skills training, relapse prevention techniques, and recovery support services to help you manage your cravings and maintain your sobriety.

Why is long-term rehab more effective than 30-day treatment?

Long-term rehab provides you with more time to understand and resolve underlying issues, gives you an extended period of time to stay sober in a safe place, decreases your risk of relapse, and provides more opportunities for you to develop a peer support community. Learn more about the benefits of long-term treatment here.

Will I lose my job if I enroll in drug and alcohol rehab?

You cannot legally be fired for enrolling in drug and alcohol rehab. The Americans with Disabilities Act (ADA) prohibits employers from discriminating against employees who are suffering from alcoholism or drug addiction, and protects your employment status while you take a leave of absence to complete rehab.

Should I travel to a different city or state for treatment?

The decision to travel for rehab is best left up to you and your family, but there are many benefits to traveling for rehab. Some people prefer to put distance between themselves and their triggers by traveling out of state for rehab. Others find that embarking on a journey to begin their life in recovery gives them a fresh start somewhere new. Being far from home for rehab also reduces the temptation to walk away, and increases the likelihood of completing the program.


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Questions About Our Treatment

How long does drug and alcohol rehab take at Extra Mile?

Extra Mile offers 30, 60, and 90-day treatment programs. Our treatment programs are highly individualized, so your treatment team may recommend that you spend more than 90 days in rehab if it would be most beneficial for your long-term sobriety.

How often will I meet with my counselor and recovery specialist?

You will meet with both your counselor and recovery specialist twice a week. In the event that your counselor or recovery specialist is sick or on vacation, one of our qualified staff members will hold sessions in their place until their return.

Does Extra Mile provide evidence-based treatment?

Yes. Our addiction treatment program incorporates a balanced blend of evidence-based treatment methods, behavioral therapies, and specialized therapies such as pet therapy and creative arts therapy.

Does Extra Mile use the 12 Step Program?

Yes. Recovery specialists at Extra Mile lead clients through 12-step programming by facilitating Big Book groups, spirituality, and awareness groups. They also meet individually with clients twice a week to provide assistance as clients actively work through the 12 steps during rehab.

Will my family be involved in my treatment program?

Our staff will regularly contact a designated loved one to provide updates on your progress through our treatment program. If everyone involved is ready and able, our program promotes familial healing with group therapy sessions, as well as educational lectures, homework assignments, and experiential work.

What happens after I complete my rehab program at Extra Mile?

Your treatment team will provide professional recommendations for your ongoing care, which may include supportive outpatient treatment, sober living, personal monitoring, or aftercare. We provide a complete continuum of care plan that guides clients through all stages of addiction treatment so no one gets lost in the process. Our sister companies, Brightside Sober Living and Ascension House Extended Care, are excellent places to follow up your residential treatment program to safely continue your new beginning during your transition.

Questions About The Extra Mile Experience

Will anyone know I am at Extra Mile?

You have complete control of this information. As an Extra Mile client, you are entitled to complete confidentiality with regards to your participation in treatment, and Extra Mile staff will not inform anyone of your stay without explicit consent from you. Upon admission, you will be asked to complete a consent form to release information, listing any and all entities that you will allow to seek information about your treatment. This list can be added to, amended, and rescinded at any time.

Will I be able to make phone calls during treatment?

During your first seven days of treatment, no outgoing phone calls are allowed, unless it is an emergency. This allows you to focus on yourself and acclimate to the residential treatment program. After this time period, you will be permitted a specific number of phone calls per week. For incoming calls outside of the schedule, a message will be taken and given to your counselor if the individual calling is on your approved caller list.

Can my friends and family visit?

Yes. Visitation is available after your first week in our care, and family and friends will be welcome to visit you every Sunday from 2:00 – 4:00 p.m. In addition, visitors can bring you approved items such as clothing, books, or hygiene products that you may have forgotten.

Will I attend outings?

Yes. Off-campus activities are scheduled twice monthly and come at no additional cost to treatment. These outings may include bowling, putt-putt golf, a movie, or outdoor activities.

Can I work out?

Yes. Extra Mile’s onsite certified personal trainer leads a fitness program for men and women in recovery. Gender-specific group training sessions meet five days a week, and clients are also welcome to use the volleyball and basketball courts for recreation on the weekends.

What happens if I’m in rehab during the holidays?

Clients spending the holidays in rehab are given opportunities to celebrate these holidays with their peers and loved ones. On Thanksgiving and Christmas, we offer visitation for clients and their families, and our head chef crafts a delicious buffet-style meal for clients and their loved ones to enjoy together.

What should I bring with me to treatment?

Our goal at Extra Mile is to make sure your only concern is your recovery. Click below to learn more about the accommodations that will be provided during your stay, and what items you’ll need to bring with you.

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Still Have Questions? We Can Help

Reach Out to Our Experienced Recovery Team Today