Admissions Process

At Extra Mile Recovery, we offer a simple admissions process to make your first steps on the road to recovery from drug and alcohol addiction as easy as possible. We accept admissions 365 days a year, and it all starts with a confidential phone call.

What Should I Expect When I Call?

Our main priority during your initial phone call is to determine if our services and your needs are a good match. There is no reason to be hesitant or nervous about calling. Many of us have been in your shoes at some point and we are here to help. We simply want to exchange basic information and come to a decision about the next best steps for both parties.

Straightforward Admissions Process

1. Confidential assessment. During your initial call, a member of the Nova team will gather information to ensure that you or your loved one can get what you need from our program. It is not our mission to blindly admit every caller. We seek to help those who are struggling with drug and alcohol addiction to find the help they need – even if that help is more appropriately found elsewhere. All information you provide during this phone assessment will remain confidential.

2. Quick insurance verification. This process usually only takes a few minutes to complete and is completely confidential. No one besides your insurance company will be alerted. We will need some information from you to verify your benefits, such as the company name of your insurance, your member ID number, your date of birth, and the provider’s telephone number (found on the back of your insurance card).

3. Schedule your admissions appointment. For direct residential treatment center admission, we’ll need to schedule an appointment for you to meet with our admissions staff and complete your intake paperwork. You’ll meet with your recovery specialist or counselor later that day.

4. In-person medical exam. During your evaluation, Extra Mile nurses will review your medical history (history of illnesses, injuries, and medications), check for any signs or symptoms of withdrawal, check your vitals, review your substance use history, and briefly review your mental health history. You will also be assessed by our staff psychiatrist, a licensed chemical dependency counselor and will work with a recovery specialist throughout your program. This multidisciplinary approach ensures that you receive the most thorough and comprehensive care are available.

5. Individualized detox plan. Your detox plan will be created based on the findings of your medical exam and will be updated as you progress through your detox program.

While Extra Mile is primarily a drug and alcohol treatment center, we also accept individuals suffering from a secondary diagnosis such as major depression, generalized anxiety disorder, post-traumatic stress disorder, and bipolar affective disorder. If for some reason, we’re unable to offer the particular treatment you need, we will do everything we can to help you find the appropriate resources.

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